SMS Matka Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

SMS Matka (smsmatka.ws) is a trusted online gaming platform in Bangladesh. We understand how sensitive and valuable your personal information is. This Privacy Policy ("Policy") clearly explains what information SMS Matka collects, why we collect it, how we store it, and when we use it.

This policy applies to the smsmatka.ws website and all associated services. By using any SMS Matka service, you confirm that you have read and agreed to this Privacy Policy in full. If you disagree with any part of it, please discontinue use of our services and contact us.

We believe transparency is the foundation of trust. That's why this policy is written in plain language — no legal jargon. SMS Matka consistently adheres to international standards in privacy protection.

2 What Information We Collect

SMS Matka only collects information that is strictly necessary to provide our services. We never collect data beyond what is needed.

Directly Provided Information

Information you provide during registration and account use:

• Identity Information: Full name, date of birth, gender
• Contact Information: Email address, mobile number, current address
• Identity Verification: National ID number or passport number (during KYC process)
• Payment Information: Mobile banking numbers (Mobile Pay, Nagad, Rocket) — not card numbers or passwords
• Account Information: Username & Password (stored in encrypted form)

Automatically Collected Information

Information collected automatically while using the platform:

• Device Information: Device type, operating system, browser type and version
• Network Information: IP Address, ISP Information
• Usage Data: Login time, session duration, pages visited, buttons clicked
• Transaction Details: Deposit and withdrawal history, betting history
• Cookie Information: Session Cookies & Performance Cookies

3 Purpose of Data Use

SMS Matka uses your information for the following purposes only. Each purpose is clearly defined and your data is never used beyond these.

• Account Management: Completing registration, securing login, and verifying identity.
• Payment Processing: Processing deposits and withdrawals securely.
• Service Improvement: Analyzing usage patterns to improve your platform experience.
• Customer Support: Providing prompt resolution of your queries and complaints.
• Security Assurance: Preventing fraud, hacking, and unauthorized access.
• Legal Obligations: Meeting applicable legal and regulatory requirements.
• Marketing (with consent): With your consent, keeping you informed about promotional offers and new features.
• Responsible Gaming: Identifying signs of excessive gaming and providing the necessary support.

4 Data Retention & Period

SMS Matka stores your information on secure servers. We do not retain data for longer than necessary.

Retention Period

• Account Information: For the duration of your active account and up to 5 years after closure (as required by law).
• Transaction Records: Minimum 5 years, as required by law.
• KYC Documents: Up to 7 years after verification.
• Logs & Usage Data: Up to 12 months.
• Marketing Consent Information: Until consent is withdrawn.

Storage Security

Our servers are protected by firewalls and access controls. Only authorized personnel can access specific data, and every access is logged.

5 Data Sharing & Third Parties

SMS Matka never sells your personal information. However, limited data may be shared with trusted third parties in certain specific circumstances.

• Payment Processors: Only the necessary information shared with Mobile Pay, Nagad, or Rocket to process transactions.
• KYC Verification Services: With licensed agencies for identity verification purposes.
• Legal Authorities: In response to valid requests from courts or regulatory authorities under Bangladesh law.
• Technology Partners: Hosting or security service providers that support platform operations.

6 Cookie Policy

SMS Matka uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookies We Use

• Essential Cookies: To maintain your login session and ensure platform security. These cookies are required for the platform to function.
• Performance Cookies: To monitor page load speed and overall platform performance.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics Cookies (Optional): To understand which pages are used most — with your consent.

You can delete or disable cookies from your browser settings at any time. Please note that disabling essential cookies may affect certain platform functionality.

7 Your Rights

As an SMS Matka member, you have several important rights over your personal data — and we respect every one of them fully.

To exercise any of these rights, please contact us directly at support@smsmatka.wsto email us. We will respond within a maximum of 30 business days.

8 Security Measures

SMS Matka uses industry-leading technology and practices to protect your data. Our security framework operates on multiple layers.

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit TLS 1.3.
• Password Hashing: Passwords are stored using the bcrypt algorithm — never in plain text.
• Two-Factor Authentication (2FA): SMS or app-based 2FA available for added security.
• Firewall & DDoS Protection: Secure network infrastructure at the server level.
• Regular Security Audits: Periodic penetration testing conducted by third-party security specialists.
• Access Control: Staff access is granted on a least-privilege basis.

9 Protection of Minors

SMS Matka is strictly for users aged 18 and above. We do not knowingly collect information from or provide services to minors.

Age verification is mandatory at registration. If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted. Parents and guardians are encouraged to monitor their children's online activity.

If you believe a minor is using our platform, please support@smsmatka.wsto let us know. We'll take prompt action.

10 Changes to the Privacy Policy

SMS Matka may update this Privacy Policy from time to time. We will notify you of any significant changes.

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email or by SMS.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend reviewing this page regularly to stay informed about our latest policy.

11 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to us. We're always here to help.

• Email: support@smsmatka.ws
• Live Chat: Via the chat button at the bottom right corner of the platform
• Response Time: Within 72 hours maximum
• Support Hours: 24 hours a day, 7 days a week